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Site Help

Dominica Coalition of Services Industry (DCSI) strives to ensure that this website is accessible to everyone. If you have any questions or suggestions regarding the accessibility of this site, or if you come across a page or resource that does not meet your access needs, please contact the, as we are continually striving to improve the experience for all of our visitors.

Browser Information

We recommend using a standards compliant web browser so benefit from a better browsing experience of the DCSI website. If you have an older version, please upgrade your browser. For more upgrade information, select the link below.


  • We do not support Internet Explorer on the Macintosh. Browser Upgrade Information
  • Also, we limited support for Internet Explorer v7.0, and versions lower that v7.0 have no support – You will experience many layout and design errors if using such browsers.


  • Page titles: They are different on each page, and give a good idea about its content. It will help you keep track of where you are on the site, and make it possible to distinguish between pages when you have more than one window or tab open.
  • Headings: They are important and provide a logical order and overview of the page your viewing. For those users who use screen reader, this means that you may be able to use screen reader features to jump from one heading to the next, or you can have a list of all headings displayed, so that you can decide which one is of most interest to you.
  • Data tables: We have given row and column headings where appropriate to tables, so that they are not only visually different from the data cells, but designed so that screen readers can easier identify them. This makes it possible for screen reader users to find out what the important headings are, from within the table grid.

Site Navigation

The navigation is divided into 4 crucial areas. Each of these sections provides the user with a wide variety of content, which can be easily accessed. Menus use hover, and active states and provide a visual indication that the page accessed is the actual page. The 4 main menu items are:

  • The main navigation which is a DHTML Dynamic Dropdown menu which focuses on all the key content areas of the website.
  • The top menu links above the DHTML menu are for the home, links, and FAQs menu items
  • The right column menu is activated only when the TOP DHTML menu item is active – it provides a secondary and more accessible method of cycling through sub pages within the parent page. It also provides navigation for content that is categorized
  • The breadcrumb menu is available on all pages and provides an accessible feature trail of where the user is on the website.

Using the Back Button on Your Browser

To return to the previously visited page, you can click on the back button of your browser. Alternatively, you can select the item directly from any of the site’s navigational tools. If you would like to access other areas from your current page, just select another item on the menu.

PDF Files (Portable Document Format)

The DCSI website includes many PDF files that can be viewed in your browser or downloaded to view at a later. You will need to install Adobe Acrobat Reader (or any PDF viewer/reader) in order to view these files. You can download Adobe Acrobat Reader, free of charge, go to


Text alternatives are provided for all images, they are short and to the point as possible. Images use for decoration and layout (e.g. the images used to provide design and structure) are given empty alternative text, so that they are silent when a screen reader reads the page.

Standards compliance

  • All pages on the DCSI website aim to be accessible to WAI WCAG AA or better, complying with priority 1 and 2 guidelines of the W3C Web Content Accessibility Guidelines as interpreted by the IDA’s Web Team. Should you encounter any difficulties relating to the level of accessibility of certain pages, please do not hesitate to report the problem to
  • All pages on the DCSI website aim to validate as XHTML5, and use CSS3 for visual presentation. Use of tables for non-tabular information is kept to a minimum. This may cause older browsers (e.g. Netscape 4.x) which do not understand standards-compliant code to display pages in a very basic way. However, the pages should still be usable.
  • Wherever possible, we would recommend upgrading your browser to the latest version number to take full advantage of this site’s advanced presentational features. All pages on this site use structured semantic markup.